This Privacy Policy ("Policy") describes how juan345 ("we," "us," "our," or "the Platform"), the operator of the online gaming platform at juan345.club, collects, uses, processes, stores, and discloses personal information from players and visitors ("you" or "User") in the Philippines and in other applicable jurisdictions.
Juan345 is committed to protecting the privacy and personal data of its users in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). By accessing the Platform, registering an account, or transacting with juan345 in any capacity, you acknowledge that you have read, understood, and consent to the practices described in this Policy.
Your Privacy Matters: Juan345 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely for operating the Platform, fulfilling regulatory obligations, and improving your experience as a Filipino player.
Juan345 collects registration data (name, mobile number, date of birth), transaction records, gameplay history, KYC documents, and device/usage data to operate the Platform and meet regulatory requirements.
All personal data held by juan345 is protected by TLS encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to authorized personnel only, following the principle of least privilege.
Juan345 does not sell, rent, or share your personal information with third parties for commercial marketing. Data shared with service providers is limited to what is strictly necessary for them to perform contracted services.
This Policy is written in compliance with Republic Act No. 10173 (Data Privacy Act of 2012). Juan345 respects the rights of Filipino data subjects as defined by the NPC, including the rights to access, correction, erasure, and portability.
Identity documents collected for KYC and age verification (21+ requirement) are processed under legal obligation and PAGCOR compliance purposes. These documents are stored securely and not used for any purpose beyond verification and regulatory compliance.
As a data subject under the Philippine DPA, you have the right to access your data, request corrections, withdraw consent, request erasure, and data portability. Exercise these rights by contacting our Data Protection Officer via the live chat support on the Platform.
1.1 This Privacy Policy applies to all personal information collected by juan345 through the Platform accessible at juan345.club, including through any related mobile web interface, live chat support tools, email communications, and promotional activities.
1.2 This Policy applies to registered players, visitors browsing the Platform without registering, and any individual who contacts juan345 for support or inquiries. It does not apply to third-party websites, game providers, or payment processors that may be linked to or integrated with the Platform — those entities operate under their own privacy policies.
1.3 By using the juan345 Platform, you confirm that you are at least twenty-one (21) years of age (as required by PAGCOR regulations) and consent to the collection and processing of your personal information as described in this Policy.
3.1 Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
3.2 Automatically through technology: Through cookies, server logs, session tracking, and analytics tools that operate when you access and interact with the Platform.
3.3 From third-party service providers: Payment processors (such as GCash, PayMaya, and partner banks) may share transaction confirmation data with juan345 to verify deposits and process withdrawals. Game providers may share game session identifiers. These providers are contractually obligated to handle your data responsibly.
3.4 From regulatory and compliance processes: Juan345 may receive or request information from PAGCOR or other relevant authorities as required to fulfill regulatory obligations.
Juan345 processes your personal data only for specified, explicit, and legitimate purposes, including:
5.1 Juan345 processes your personal data on the following legal bases under Republic Act No. 10173 and its Implementing Rules:
Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent for certain types of processing (e.g., KYC) may result in account restrictions or closure as some processing is required by law or for contract performance.
6.1 Juan345 does not sell, rent, or trade personal information to third parties for commercial purposes. We may share personal data in the following limited circumstances:
7.1 Juan345 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer.
7.2 Account data and transaction records are retained for a minimum of five (5) years following account closure, as required by AML regulations and PAGCOR record-keeping obligations applicable to gaming operators in the Philippines.
7.3 KYC documents are retained for the duration of your account's active status and for five (5) years following account closure or as otherwise required by regulatory directive.
7.4 Support interaction logs are retained for two (2) years from the date of interaction.
7.5 After applicable retention periods expire, personal data is securely deleted or anonymized so that it can no longer be attributed to an identified or identifiable individual.
8.1 Juan345 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
8.2 In the event of a personal data breach that is likely to result in harm to affected data subjects, juan345 will notify the National Privacy Commission within seventy-two (72) hours of discovery, and will notify affected players as required by law and NPC guidelines.
Under the Philippine Data Privacy Act of 2012, you have the following rights as a data subject. To exercise any of these rights, contact our Data Protection Officer via live chat support on the Platform:
You have the right to obtain confirmation of whether juan345 holds personal data about you, and to receive a copy of that data and information about how it is processed. Requests will be responded to within fifteen (15) business days.
You have the right to request correction of inaccurate, incomplete, or outdated personal data we hold about you. Some corrections may require verification documentation consistent with KYC requirements.
You may request erasure or blocking of personal data in circumstances where the data is no longer necessary, consent is withdrawn, or processing is unlawful — subject to legal retention obligations that override this right in certain cases.
You have the right to object to processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests where your personal situation warrants it, subject to juan345's overriding legitimate grounds.
You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible and where processing is based on consent or contract performance.
If you believe your privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. Juan345 encourages you to first contact us directly to resolve concerns before escalating to the NPC.
10.1 The juan345 Platform uses cookies and similar tracking technologies to enable Platform functionality, maintain your login session, remember your preferences, and collect analytics data about Platform usage.
10.2 Types of cookies used by juan345 include:
10.3 You may configure your browser to reject or delete cookies; however, disabling essential cookies will impair your ability to log in and use the Platform. Analytics cookies may be declined without affecting core functionality.
11.1 The juan345 Platform is strictly restricted to individuals aged twenty-one (21) years and above. We do not knowingly collect, process, or retain personal data from persons under the age of 21.
11.2 If juan345 discovers that personal data has been collected from a person under 21, the account will be immediately suspended, the data will be deleted as soon as practicable, and the matter will be referred to the appropriate authorities as required by PAGCOR regulations.
11.3 If you believe a minor has created an account or provided personal data to juan345, please notify us immediately via the live chat support channel.
12.1 Juan345 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes in the Platform's features. Material changes will be communicated to registered players via their registered Philippine mobile number or through a prominent notice on the Platform.
12.2 The "Last Updated" date at the top of this Policy reflects the most recent revision. Continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Policy.
Juan345 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. For privacy-related inquiries, data subject rights requests, or to report a privacy concern, please contact us through the following channel:
Live Chat: Available 24/7 on the juan345 Platform — the fastest way to reach our support and DPO team.
Email: [email protected] — for written privacy inquiries. Please include your registered username and describe your request clearly. We aim to respond to written inquiries within fifteen (15) business days.
Juan345 is committed to handling all privacy inquiries fairly, transparently, and in compliance with applicable Philippine law and NPC guidelines.
We've built juan345 with Filipino players in mind — including how we handle your personal information. Register with confidence knowing your data is protected, your identity is secure, and your privacy is respected. Must be 21+.